{"id":2932,"date":"2023-02-08T10:30:39","date_gmt":"2023-02-08T15:30:39","guid":{"rendered":"https:\/\/hxdr.local\/?page_id=2932"},"modified":"2026-04-16T09:45:46","modified_gmt":"2026-04-16T14:45:46","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/geocloud.hexagon.com\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2932\" class=\"elementor elementor-2932\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44e55829 outerGridContainer e-flex e-con-boxed e-con e-parent\" data-id=\"44e55829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2848defe e-con-full e-flex e-con e-child\" data-id=\"2848defe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e1f5474 e-con-full e-flex e-con e-child\" data-id=\"6e1f5474\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a56e7b8 elementor-widget elementor-widget-heading\" data-id=\"a56e7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8bd18 rounded-divider elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8a8bd18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09fc86f elementor-widget elementor-widget-text-editor\" data-id=\"09fc86f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Due to the digital product format and delivery method of the HxDR platform, we can offer refunds or exchanges if proof of a defective product is present. Please <\/span><a href=\"mailto:support.hxdr@hexagon.com\"><span data-contrast=\"none\">contact us<\/span><\/a><span data-contrast=\"none\"> within 48 hours of purchasing your order to report any product quality concerns.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you have a download problem, we can retransmit your purchased file(s) as necessary. Please <\/span><a href=\"mailto:support.hxdr@hexagon.com\"><span data-contrast=\"none\">report download problems<\/span><\/a><span data-contrast=\"none\"> within 24 hours of purchasing your order and include your order number with a description of the problem you are experiencing. Refunds are not offered for duplicate orders or incorrectly selecting the area of interest and layer.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Please note that we can only support our digital products and not the application in which they are being used. For example, we do not offer support for using Microsoft, Adobe, Apple or Esri products. Please see their respective help areas for application support.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you have any questions before purchasing, don\u2019t hesitate to contact us directly at <\/span><a href=\"mailto:support.hxdr@hexagon.com\"><span data-contrast=\"none\">support.hxdr@hexagon.com<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy Due to the digital product format and delivery method of the HxDR platform, we can offer refunds or exchanges if proof of a defective product is present. Please contact us within 48 hours of purchasing your order to report any product quality concerns.\u00a0 If you have a download problem, we can retransmit your [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":11516,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2932","page","type-page","status-publish","has-post-thumbnail","hentry"],"enable_white_header":"0","permalink_manager":null,"_links":{"self":[{"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/pages\/2932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/comments?post=2932"}],"version-history":[{"count":0,"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/pages\/2932\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/media\/11516"}],"wp:attachment":[{"href":"https:\/\/geocloud.hexagon.com\/fr\/wp-json\/wp\/v2\/media?parent=2932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}