{"id":2722,"date":"2021-09-01T08:29:17","date_gmt":"2021-09-01T13:29:17","guid":{"rendered":"https:\/\/hxdr.local\/?page_id=2722"},"modified":"2026-04-30T09:29:36","modified_gmt":"2026-04-30T14:29:36","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/geocloud.hexagon.com\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2722\" class=\"elementor elementor-2722\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd98306 outerGridContainer e-flex e-con-boxed e-con e-parent\" data-id=\"2bd98306\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4f1c9f43 e-con-full e-flex e-con e-child\" data-id=\"4f1c9f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-17cdf88 e-con-full e-flex e-con e-child\" data-id=\"17cdf88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463bef9d elementor-widget elementor-widget-heading\" data-id=\"463bef9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Please refer to our FAQ.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4456941f push-right-btn elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4456941f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/faq\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"16\" viewBox=\"0 0 19 16\" fill=\"none\"><path d=\"M9.29362 14.5652L10.6036 15.8652L18.2436 8.22523L10.6036 0.585235L9.29362 1.90523L14.7036 7.28523H0.703613V9.16523H14.7036L9.29362 14.5652Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-955363b outerGridContainer e-flex e-con-boxed e-con e-parent\" data-id=\"955363b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3fa6f3 e-con-full e-flex e-con e-child\" data-id=\"a3fa6f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-551482c e-con-full e-flex e-con e-child\" data-id=\"551482c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de716a5 elementor-widget elementor-widget-heading\" data-id=\"de716a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still need help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-549dceb elementor-widget elementor-widget-heading\" data-id=\"549dceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact support using the form below.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2894d8f elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"2894d8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--  ----------------------------------------------------------------------  -->\r\n<!--  NOTE: Please add the following <META> element to your page <HEAD>.      -->\r\n<!--  If necessary, please modify the charset parameter to specify the        -->\r\n<!--  character set of your HTML page.                                        -->\r\n<!--  ----------------------------------------------------------------------  -->\r\n\r\n<META HTTP-EQUIV=\"Content-type\" CONTENT=\"text\/html; charset=UTF-8\">\r\n<script src=\"https:\/\/www.google.com\/recaptcha\/api.js\"><\/script>\r\n<script>\r\n function timestamp() { \r\n   var response = document.getElementById(\"g-recaptcha-response\"); \r\n   if (response == null || response.value.trim() == \"\") {\r\n     var elems = JSON.parse(document.getElementsByName(\"captcha_settings\")[0].value);\r\n     elems[\"ts\"] = JSON.stringify(new Date().getTime());\r\n     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for=\"company\">Company <span style=\"color:red\">*<\/span><\/label>\r\n<input id=\"company\" maxlength=\"80\" name=\"company\" size=\"20\" type=\"text\" required \/><br>\r\n\r\n<label for=\"phone\">Phone <span style=\"color:red\">*<\/span><\/label>\r\n<input id=\"phone\" maxlength=\"40\" name=\"phone\" size=\"20\" type=\"text\" required \/><br>\r\n\r\n<label for=\"00N2p000009M34E\">Country <span style=\"color:red\">*<\/span><\/label>\r\n<select id=\"00N2p000009M34E\" maxlength=\"2\" name=\"00N2p000009M34E\" size=\"1\" type=\"text\" required \/><br>\r\n<option value=\"AF\">Afghanistan<\/option><option value=\"AL\">Albania<\/option><option value=\"DZ\">Algeria<\/option><option value=\"AS\">American Samoa<\/option><option value=\"AD\">Andorra<\/option><option value=\"AO\">Angola<\/option><option value=\"AI\">Anguilla<\/option><option value=\"AQ\">Antarctica<\/option><option value=\"AG\">Antigua & Barbuda<\/option><option value=\"AR\">Argentina<\/option><option value=\"AM\">Armenia<\/option><option value=\"AW\">Aruba<\/option><option value=\"AC\">Ascension Island<\/option><option value=\"AU\">Australia<\/option><option value=\"AT\">Austria<\/option><option value=\"AZ\">Azerbaijan<\/option><option value=\"BS\">Bahamas<\/option><option value=\"BH\">Bahrain<\/option><option value=\"BD\">Bangladesh<\/option><option value=\"BB\">Barbados<\/option><option value=\"BY\">Belarus<\/option><option value=\"BE\">Belgium<\/option><option value=\"BZ\">Belize<\/option><option value=\"BJ\">Benin<\/option><option value=\"BM\">Bermuda<\/option><option value=\"BT\">Bhutan<\/option><option value=\"BO\">Bolivia<\/option><option value=\"BA\">Bosnia & Herzegovina<\/option><option value=\"BW\">Botswana<\/option><option value=\"BV\">Bouvet Island<\/option><option value=\"BR\">Brazil<\/option><option value=\"IO\">British Indian Ocean Territory<\/option><option value=\"VG\">British Virgin Islands<\/option><option value=\"BN\">Brunei<\/option><option value=\"BG\">Bulgaria<\/option><option value=\"BF\">Burkina Faso<\/option><option value=\"BI\">Burundi<\/option><option value=\"KH\">Cambodia<\/option><option value=\"CM\">Cameroon<\/option><option value=\"CA\">Canada<\/option><option value=\"IC\">Canary Islands<\/option><option value=\"CV\">Cape Verde<\/option><option value=\"BQ\">Caribbean Netherlands<\/option><option value=\"KY\">Cayman Islands<\/option><option value=\"CF\">Central African Republic<\/option><option value=\"EA\">Ceuta & Melilla<\/option><option value=\"TD\">Chad<\/option><option value=\"CL\">Chile<\/option><option value=\"CN\">China<\/option><option value=\"CX\">Christmas Island<\/option><option value=\"CP\">Clipperton Island<\/option><option value=\"CC\">Cocos (Keeling) Islands<\/option><option value=\"CO\">Colombia<\/option><option value=\"KM\">Comoros<\/option><option value=\"CG\">Congo - Brazzaville<\/option><option value=\"CD\">Congo - Kinshasa<\/option><option value=\"CK\">Cook Islands<\/option><option value=\"CR\">Costa Rica<\/option><option value=\"HR\">Croatia<\/option><option value=\"CW\">Cura\u00e7ao<\/option><option value=\"CY\">Cyprus<\/option><option value=\"CZ\">Czechia<\/option><option value=\"CI\">C\u00f4te d\u2019Ivoire<\/option><option value=\"DK\">Denmark<\/option><option value=\"DG\">Diego Garcia<\/option><option value=\"DJ\">Djibouti<\/option><option value=\"DM\">Dominica<\/option><option value=\"DO\">Dominican Republic<\/option><option value=\"EC\">Ecuador<\/option><option value=\"EG\">Egypt<\/option><option value=\"SV\">El Salvador<\/option><option value=\"GQ\">Equatorial Guinea<\/option><option value=\"ER\">Eritrea<\/option><option value=\"EE\">Estonia<\/option><option value=\"SZ\">Eswatini<\/option><option value=\"ET\">Ethiopia<\/option><option value=\"FK\">Falkland Islands<\/option><option value=\"FO\">Faroe Islands<\/option><option value=\"FJ\">Fiji<\/option><option value=\"FI\">Finland<\/option><option value=\"FR\">France<\/option><option value=\"GF\">French Guiana<\/option><option value=\"PF\">French Polynesia<\/option><option value=\"TF\">French Southern Territories<\/option><option value=\"GA\">Gabon<\/option><option value=\"GM\">Gambia<\/option><option value=\"GE\">Georgia<\/option><option value=\"DE\">Germany<\/option><option value=\"GH\">Ghana<\/option><option value=\"GI\">Gibraltar<\/option><option value=\"GR\">Greece<\/option><option value=\"GL\">Greenland<\/option><option value=\"GD\">Grenada<\/option><option value=\"GP\">Guadeloupe<\/option><option value=\"GU\">Guam<\/option><option value=\"GT\">Guatemala<\/option><option value=\"GG\">Guernsey<\/option><option value=\"GN\">Guinea<\/option><option value=\"GW\">Guinea-Bissau<\/option><option value=\"GY\">Guyana<\/option><option value=\"HT\">Haiti<\/option><option value=\"HM\">Heard & McDonald Islands<\/option><option value=\"HN\">Honduras<\/option><option value=\"HK\">Hong Kong SAR China<\/option><option value=\"HU\">Hungary<\/option><option value=\"IS\">Iceland<\/option><option value=\"IN\">India<\/option><option value=\"ID\">Indonesia<\/option><option value=\"IQ\">Iraq<\/option><option value=\"IE\">Ireland<\/option><option value=\"IM\">Isle of Man<\/option><option value=\"IL\">Israel<\/option><option value=\"IT\">Italy<\/option><option value=\"JM\">Jamaica<\/option><option value=\"JP\">Japan<\/option><option value=\"JE\">Jersey<\/option><option value=\"JO\">Jordan<\/option><option value=\"KZ\">Kazakhstan<\/option><option value=\"KE\">Kenya<\/option><option value=\"KI\">Kiribati<\/option><option value=\"XK\">Kosovo<\/option><option value=\"KW\">Kuwait<\/option><option value=\"KG\">Kyrgyzstan<\/option><option value=\"LA\">Laos<\/option><option value=\"LV\">Latvia<\/option><option value=\"LB\">Lebanon<\/option><option value=\"LS\">Lesotho<\/option><option value=\"LR\">Liberia<\/option><option value=\"LY\">Libya<\/option><option value=\"LI\">Liechtenstein<\/option><option value=\"LT\">Lithuania<\/option><option value=\"LU\">Luxembourg<\/option><option value=\"MO\">Macao SAR China<\/option><option value=\"MG\">Madagascar<\/option><option value=\"MW\">Malawi<\/option><option value=\"MY\">Malaysia<\/option><option value=\"MV\">Maldives<\/option><option value=\"ML\">Mali<\/option><option value=\"MT\">Malta<\/option><option value=\"MH\">Marshall Islands<\/option><option value=\"MQ\">Martinique<\/option><option value=\"MR\">Mauritania<\/option><option value=\"MU\">Mauritius<\/option><option value=\"YT\">Mayotte<\/option><option value=\"MX\">Mexico<\/option><option value=\"FM\">Micronesia<\/option><option value=\"MD\">Moldova<\/option><option value=\"MC\">Monaco<\/option><option value=\"MN\">Mongolia<\/option><option value=\"ME\">Montenegro<\/option><option value=\"MS\">Montserrat<\/option><option value=\"MA\">Morocco<\/option><option value=\"MZ\">Mozambique<\/option><option value=\"MM\">Myanmar (Burma)<\/option><option value=\"NA\">Namibia<\/option><option value=\"NR\">Nauru<\/option><option value=\"NP\">Nepal<\/option><option value=\"NL\">Netherlands<\/option><option value=\"AN\">Netherlands Antilles<\/option><option value=\"NC\">New Caledonia<\/option><option value=\"NZ\">New Zealand<\/option><option value=\"NI\">Nicaragua<\/option><option value=\"NE\">Niger<\/option><option value=\"NG\">Nigeria<\/option><option value=\"NU\">Niue<\/option><option value=\"NF\">Norfolk Island<\/option><option value=\"MP\">Northern Mariana Islands<\/option><option value=\"MK\">North Macedonia<\/option><option value=\"NO\">Norway<\/option><option value=\"OM\">Oman<\/option><option value=\"QO\">Outlying Oceania<\/option><option value=\"PK\">Pakistan<\/option><option value=\"PW\">Palau<\/option><option value=\"PS\">Palestinian Territories<\/option><option value=\"PA\">Panama<\/option><option value=\"PG\">Papua New Guinea<\/option><option value=\"PY\">Paraguay<\/option><option value=\"PE\">Peru<\/option><option value=\"PH\">Philippines<\/option><option value=\"PN\">Pitcairn Islands<\/option><option value=\"PL\">Poland<\/option><option value=\"PT\">Portugal<\/option><option value=\"PR\">Puerto Rico<\/option><option value=\"QA\">Qatar<\/option><option value=\"RO\">Romania<\/option><option value=\"RW\">Rwanda<\/option><option value=\"RE\">R\u00e9union<\/option><option value=\"WS\">Samoa<\/option><option value=\"SM\">San Marino<\/option><option value=\"SA\">Saudi Arabia<\/option><option value=\"SN\">Senegal<\/option><option value=\"RS\">Serbia<\/option><option value=\"SC\">Seychelles<\/option><option value=\"SL\">Sierra Leone<\/option><option value=\"SG\">Singapore<\/option><option value=\"SX\">Sint Maarten<\/option><option value=\"SK\">Slovakia<\/option><option value=\"SI\">Slovenia<\/option><option value=\"SB\">Solomon Islands<\/option><option value=\"SO\">Somalia<\/option><option value=\"ZA\">South Africa<\/option><option value=\"GS\">South Georgia & South Sandwich Islands<\/option><option value=\"KR\">South Korea<\/option><option value=\"ES\">Spain<\/option><option value=\"LK\">Sri Lanka<\/option><option value=\"BL\">St. Barth\u00e9lemy<\/option><option value=\"SH\">St. Helena<\/option><option value=\"KN\">St. Kitts & Nevis<\/option><option value=\"LC\">St. Lucia<\/option><option value=\"MF\">St. Martin<\/option><option value=\"PM\">St. Pierre & Miquelon<\/option><option value=\"VC\">St. Vincent & Grenadines<\/option><option value=\"SR\">Suriname<\/option><option value=\"SJ\">Svalbard & Jan Mayen<\/option><option value=\"SE\">Sweden<\/option><option value=\"CH\">Switzerland<\/option><option value=\"ST\">S\u00e3o Tom\u00e9 & Pr\u00edncipe<\/option><option value=\"TW\">Taiwan<\/option><option value=\"TJ\">Tajikistan<\/option><option value=\"TZ\">Tanzania<\/option><option value=\"TH\">Thailand<\/option><option value=\"TL\">Timor-Leste<\/option><option value=\"TG\">Togo<\/option><option value=\"TK\">Tokelau<\/option><option value=\"TO\">Tonga<\/option><option value=\"TT\">Trinidad & Tobago<\/option><option value=\"TA\">Tristan da Cunha<\/option><option value=\"TN\">Tunisia<\/option><option value=\"TR\">Turkey<\/option><option value=\"TM\">Turkmenistan<\/option><option value=\"TC\">Turks & Caicos Islands<\/option><option value=\"TV\">Tuvalu<\/option><option value=\"UM\">U.S. Outlying Islands<\/option><option value=\"VI\">U.S. Virgin Islands<\/option><option value=\"UG\">Uganda<\/option><option value=\"AE\">United Arab Emirates<\/option><option value=\"GB\">United Kingdom<\/option><option value=\"US\">United States<\/option><option value=\"UY\">Uruguay<\/option><option value=\"UZ\">Uzbekistan<\/option><option value=\"VU\">Vanuatu<\/option><option value=\"VA\">Vatican City<\/option><option value=\"VE\">Venezuela<\/option><option value=\"VN\">Vietnam<\/option><option value=\"WF\">Wallis & Futuna<\/option><option value=\"EH\">Western Sahara<\/option><option value=\"YE\">Yemen<\/option><option value=\"ZM\">Zambia<\/option><option value=\"ZW\">Zimbabwe<\/option><option value=\"AX\">\u00c5land Islands<\/option>\r\n<\/select><br>\r\n\r\n<input type=\"hidden\" id=\"00N57000006QUS8\" name=\"00N57000006QUS8\" value=\"Web\">\r\n\r\n<input type=\"hidden\" id=\"00N57000006EI0z\" name=\"00N57000006EI0z\" value=\"HxDR\">\r\n\r\n<label for=\"00N2p000008yB7l\">Product <span style=\"color:red\">*<\/span><\/label>\r\n<select id=\"00N2p000008yB7l\" maxlength=\"255\" name=\"00N2p000008yB7l\" size=\"1\" type=\"text\" required \/><br>\r\n<option value =\"Reality Cloud Studio\">Hexagon GeoCloud<\/option>\r\n<option value=\"Reality Cloud Studio\">Reality Cloud Studio<\/option>\r\n<option value=\"Content Store\">Content Store<\/option>\r\n<option value=\"HxDR Platform\">HxDR Platform<\/option>\r\n<option value=\"HxDR DataFlow App\">HxDR DataFlow App<\/option>\r\n<option value=\"GeoCloud Drive\">GeoCloud Drive<\/option>\r\n<option value=\"Other\">Other<\/option>\r\n<\/select><br>\r\n\r\n<label for=\"subject\">Subject <span style=\"color:red\">*<\/span><\/label>\r\n<input id=\"subject\" maxlength=\"80\" name=\"subject\" size=\"20\" type=\"text\" required \/><br>\r\n\r\n<label for=\"description\">Description <span style=\"color:red\">*<\/span><\/label>\r\n<textarea name=\"description\" required><\/textarea><br>\r\n\r\n<input type=\"hidden\" id=\"external\" name=\"external\" value=\"1\" \/><br>\r\n\r\n<div class=\"g-recaptcha\" data-sitekey=\"6Lctr_YpAAAAAMiqV491F7Uu7xfRYnonRNUsbb_X\"><\/div><br>\r\n<input style=\"border: none; border-radius: 6px;\" type=\"submit\" value=\"Submit\" name=\"submit\">\r\n\r\n<\/form>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Please refer to our FAQ. FAQs Still need help? Contact support using the form below. Contact Name * Email * Company * Phone * Country * AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua &#038; BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia &#038; HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCaribbean NetherlandsCayman IslandsCentral African RepublicCeuta &#038; MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongo &#8211; BrazzavilleCongo &#8211; [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":11516,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2722","page","type-page","status-publish","has-post-thumbnail","hentry"],"enable_white_header":"0","_links":{"self":[{"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":0,"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/media\/11516"}],"wp:attachment":[{"href":"https:\/\/geocloud.hexagon.com\/es\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}